Home > FAQ1

1. Q: Are you manufacturer or Trading Company?

A: Xinyang is a professional masterbatch manufacturer,with more than 12 years' experience and specialized in producing this product.


2. Q: Can you OEM and ODM?

A: We have advanced production equipment to ensure the quality of your order. Meanwhile there is adedicated design team to help with the sample artwork.


3. Q: Can we get some samples from your factory?

A: Yes,sample is available, free for samples, but pay freight cost.


4. Q: How can we get a quotation?

A: Please offer us the specification of the product, such as material, color, quantity, etc. And e-mail or call us.


5.Q: How long is your delivery time?

A: Generally it is 2~4 days if the goods are in stock. or it is 5~10 days if the goods are not in stock, it is according to quantity.


6. Free sample is available?

A: Yes, please send us your required specification, we will make customized sample for you.


7. What kind of plastic does your masterbatch fit?

A: ABS/PP/PS/PC/HDPE/LDPE etc.


8. What is the shipping terms?

A: FOB, EXW, CFR, CIF.


9. What is the payment terms?

A:  T/ T, L/ C


10. Do you have any MOQ for masterbatch order?

A: 500 grams for sample checking is available.


11. Q:How to use masterbatch?

A: Simple for using, just mix up with the resin granules according to the dosage ratio under appropriate temperature.


12. Q:What's the difference between the general use and the special purpose masterbatches?

1:Special purpose masterbatch: used as the same material as carrier. For example, ABS products often use masterbatches based on ABS.

2:General use masterbatch: Use one resin as carrier, but also can be used for coloring other resins.

In general, it's easy to use this masterbatch but there are some shortcomings.

A. Poor predictability of the color.

The final color changes according to the change of resin.

B. Affect other characters of plastic products.

Especially the hardness is easy to be affected,easy to be deformed and distorted, especially for engineering plastic.

C. Higher cost

General use masterbatches often use pigments which have higher heat resistance grade and higher cost.


13. Q:How long the masterbatch could be stored?

A :If stored under a dry and cool environment, the quality of masterbatches will not change even after a long period storage,for the pigments fixed on the car rier resin which stay in a closed state.


14. Q:Does the masterbatch need to be dried before use?

A : In general it can be used directly except for ABS and some expecial masterbatches mentioned, which should be dried according to common method.


15. Q: Does the masterbatches influence the property of products?

A :Some pigments have effect on flame resistance. If used for flame resistance products should be mentioned as first.


16. Q: Does the mould have an effect on masterbatches?

A : If ask for a smooth surface, good quality mould is needed.


17. Q: Do you accept Credit Card, Visa, Paypal payment,etc.?

A : Payment terms is FOB DALIAN/TIANJIN port, by TT (30% deposit), balance against the copy of B/L, or L/C at sight. Certainly for small quantity, West union, paypal are also ok.


18. Q: Will the color of masterbatches fade?

A : Absolutely not.


19. Q: Besides coloring, does the masterbatches have flame resistant, brightening, anti-static, anti-oxidation, anti-ultraviolet functions?

A : According to the application of products, like brightener, we could have as your requests.


20. Q: How about our package?

A:1.All the packing can be customized.

2.Plastic bags for inner packing, good quality moisture-proof bags for outer packing.

3.We generally make 1-2kgs per small bag by accurate weight, this will be very convenient for the customer using. It's very easy to handle the dosage.


21. Q: What are our business principles?

1.For the trial order, 500kgs will be acceptable.

2.We will do our best for the customer as long as you choosing us.

3.We promise to solve all the problems during trading process, our quality and the products will be approved by your side.


22. Q: What are the advantages of our shipping and delivery?

1.We make sure all the products will be inspected strictly before loading.

2.We will make the shipment within 7 days after confirm the payment.

3.We will recommend the best suitable shipping company for our customer from different countries. Saving cost for our clients!


23. Q: What our products can be used to?

PE / PP / PC / ABS / PET / PBT / HIPS / GPPS / PA / PVC / PMMA / POM / PU etc.


24. Q: What’s more?

1.Free samples are available.

2.We can help to provide the design for your products.